SUPPORT
PRODUCTION
ALL GARMENTS ARE DESIGNED, DEVELOPED AND PRODUCED IN NEW YORK USING IMPORTED LUXURY FABRICS.
LOOKING TO COMBAT THE ENVIRONMENTAL IMPACTS OF THE INDUSTRY, WE CHOOSE TO PRODUCE SMALL-BATCH AND MADE-TO-ORDER PIECES IN ORDER TO MINIMIZE WASTE FROM OVER PRODUCTION.
SHIPPING
ALL ORDERS SHIP WITHIN 5-7 BUSINESS DAYS, PENDING INVENTORY AVAILABILITY AND CREDIT CARD VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.
YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT INFO@NASH-NY.COM.
SHIPPING RATES AND DELIVERY TIMES ARE BASED ON COURIER, SHIPPING OPTION AND LOCATION.
WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
WE ARE UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES.
PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, NASH IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER, HOWEVER, YOU CAN CONTACT INFO-@NASH-NY.COM REGARDING YOUR LOST PACKAGE AND WE WILL PROCEED TO FILE A LOST PACKAGE CLAIM WITHIN 60 DAYS OF THE EXPECTED DELIVERY DATE.
INTERNATIONAL ORDERS
NASH OFFERS WORLDWIDE SHIPPING. PLEASE CONTACT INFO@NASH-NY.COM WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.
ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY.
UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.
PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE.
RETURNS & EXCHANGES
TO INITIATE A RETURN OR AN EXCHANGE, PLEASE EMAIL INFO@NASH-NY.COM WITH YOUR REQUEST AND ORDER NUMBER.
WE ACCEPT RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN.
RETURN SHIPPING MUST BE PAID BY THE CUSTOMER.
EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS.
IF WE DETERMINE THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
ITEMS PURCHASED DURING MARKDOWN PERIODS OR MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
REFUNDS
AFTER YOUR RETURN HAS BEEN PROCESSED, YOU WILL BE REFUNDED THE FULL AMOUNT OF THE ITEMS RETURNED MINUS THE COST OF SHIPPING ON YOUR ORIGINAL ORDER.
ONCE YOUR REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A REFUND CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.
GARMENT CARE
MOST ITEMS
- MACHINE WASH COLD
- GENTLE WASH CYCLE
- WASH WITH LIKE COLORS
- LAY FLAT TO DRY
- DO NOT TUMBLE DRY
- DO NOT BLEACH
- DO NOT IRON
- DRY CLEAN RECOMMENDED
OUTERWEAR
- DRY CLEAN ONLY
SIZE GUIDE
ALL ITEMS HAVE A RELAXED FIT AND MADE TRUE TO SIZE. WE RECOMMEND TAKING YOUR STANDARD SIZE.
|
TOPS |
S |
M |
L |
XL |
XXL |
|
UK/US |
38 |
40 |
42 |
44 |
46 |
|
JAPAN |
1 |
2 |
3 |
4 |
5 |
|
ITALY |
48 |
50 |
52 |
54 |
56 |
|
BOTTOMS |
S |
M |
L |
XL |
XXL |
|
UK/US |
30 |
32 |
34 |
36 |
38 |
|
JAPAN |
1 |
2 |
3 |
4 |
5 |
|
ITALY |
46 |
48 |
50 |
52 |
54 |